Field Service Engineer This person is responsible for installing and servicing resistance welding, laser welders, laser markers, and systems equipment; handling customer inquiries related to applications or processes development using our products. Travel to support these tasks will be worldwide. Salary Range:$75k – $100kResponsibilities:• Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software • Making changes to PLC and motion control programs • Training customers in the use and maintenance of our products • Answering telephone inquiries regarding product operation, maintenance, and applications • Writing field visit and customer inquiry reports • Work with customers and other visitors on applications development in-house • Other tasks and projects as assigned by the management of AMADA WELD TECH INC. from time to time Education, Experience, & Skills:• 4 year degree in engineering, materials, physics, chemistry or related discipline. • Good customer interface, verbal, and written communications skills • Good practical electrical and mechanical troubleshooting knowledge • Logical analysis of technical problems, ability to understand problem as described by customer • Proficient PC computer skills including Microsoft Office products • Lift and carry 50 pounds • Significant travel by air and car (in excess of 75% of the time). • Coordinate work and appointments with headquarters. Take care of our customers. Desirable • Manufacturing, laser, materials processing and/or resistance welding background or experience • Ability to read, write and speak Japanese. Requirements:• Experience in maintenance of industrial control equipment; preferred • Exceptionally computer literate • Computer programming experience; experience in industrial control equipment preferred • Experience in customer service or field engineering is a plus • Experience in motion control to include M and G codes; preferred • Ability to learn and read ladder logic. • Experience in training customers in the use of capital equipment; preferred. • Able to travel domestically and internationally on short notice • Valid US Passport required The above description is not intended to be an “all – inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
